Privacy policy

This Privacy Policy describes how Rooibaard Holdings (Pty) Ltd (“we” or “the company”) collects, uses, and discloses your personal information when you visit our website, purchase our products, or otherwise interact with us. We are committed to protecting your privacy in accordance with South Africa’s Protection of Personal Information Act (POPIA).

1. Information We Collect

We collect personal information that you provide directly to us, for example when you create an account, place an order, or contact customer service. This may include:

  • Contact Details: Your first and last name, email address, and phone number.

  • Delivery Information: Your physical address for order fulfillment.

  • Payment Information: Although we do not store your full credit card details, our payment gateway partners securely process this information.

  • Communications: Any information you provide when contacting us via email, our contact form, or social media.

We also collect certain information automatically when you visit our website, such as your IP address, browser type, and device information, through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for various purposes:

  • To process and fulfill your orders, including managing payments and arranging shipping.

  • To communicate with you regarding your orders, provide customer service, and respond to inquiries.

  • To send you marketing communications, such as our newsletter, if you have provided consent. You may withdraw your consent at any time.

  • To improve our website, products, and services by analyzing how you and other customers use our website.

  • To comply with legal obligations and protect our rights.

3. Sharing and Disclosure of Information

We do not sell your personal information. We may share your information with trusted third parties only in the following circumstances:

  • Service Providers: We share information with companies that perform services on our behalf, such as courier companies for delivery and payment gateways for processing payments.

  • Legal Compliance: We may disclose your information if required by law or in response to valid legal requests.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, use, or disclosure. This includes the use of SSL encryption for data transfer and working with secure, PCI-compliant payment processors.

5. Your Rights Under POPIA

You have several rights regarding your personal information under POPIA:

  • Right of Access: You can request a copy of the personal information we hold about you.

  • Right to Rectification: You can request that we correct or update any inaccurate or incomplete information.

  • Right to Object: You have the right to object to the processing of your personal information.

  • Right to Deletion: You can request that we delete your personal information, subject to certain legal exceptions.

To exercise any of these rights, please contact us at info@rooibaardprodukte.co.za. You also have the right to lodge a complaint with the Information Regulator of South Africa if you believe we are not processing your data lawfully.

6. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website.